These Terms of Service (“Terms”) govern your access to and use of Voice 360’s websites voice-360.com (the “Sales Site”) and members.voice-360.com (the “Member Site”), together with any related content, products, features, community areas, lesson scheduling tools, live lessons, files, messages, and services (collectively, the “Service”). The Service is offered by Fitness Providers LLC d/b/a Voice 360 (“Voice 360,” “Fitness Providers LLC,” “Company,” “we,” “us,” or “our”). By creating an account, purchasing a product or service, booking a lesson, or otherwise using the Service, you agree to these Terms.

1) Eligibility & Accounts

• You must be 18 or older to create and manage an account, purchase a product or service, book lessons, or otherwise enter into a payment arrangement with Voice 360. Parents or legal guardians may create and manage accounts for their children.
• Children may not self-register. Accounts for minors must be controlled by a parent or legal guardian.
• You agree to provide accurate, current information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• Accounts are for personal, household use by the purchasing family only. Device and stream limits may apply to digital memberships, and we may require device re-verification or other security checks from time to time.
• We may monitor for unusual login activity, suspected sharing, abuse, fraud, or other misuse of the Service, and may suspend or restrict access while we investigate.

2) Structure of the Service

• Voice 360 offers digital memberships, self-paced educational content, live online lessons and coaching, downloadable materials, community/news feed features, private messaging (where enabled), and related educational services.
• Voice 360 / Fitness Providers LLC is the contracting party, seller, and merchant of record for purchases made through the Service, including private-pay and ESA-funded purchases, unless we clearly state otherwise in writing.
• Live lessons sold through Voice 360 may be fulfilled by affiliated brands, independent contractor instructors, or other approved instructors within the Voice 360 ecosystem. Those affiliated brands and instructors act as fulfillment providers only and do not replace Voice 360 / Fitness Providers LLC as the merchant of record.
• We may assign, reassign, substitute, or transition a student to another qualified affiliated instructor, brand, or contractor at any time in our discretion, including for scheduling, staffing, availability, safety, quality-control, operational, or business reasons.
• Certain parts of the Service may also be subject to additional lesson policies, studio procedures, or platform rules communicated at booking, checkout, in your account, or by email. If those supplemental policies conflict with these Terms on billing, refunds, or ESA handling, these Terms and the applicable ESA program rules will control.

3) Memberships, Lesson Packages, Billing & Payments

1. a) Plans and offerings. We may offer recurring memberships, fixed-term memberships, one-time access products, one-time lessons, lesson packages, and other educational products or services. Current details and pricing appear at checkout or at booking.
2. b) Free trials (if offered). Trial eligibility, duration, and included features are disclosed at signup. Unless you cancel before the trial ends, your paid plan begins automatically and we will charge the payment method on file.
3. c) Recurring billing. Recurring memberships renew automatically at the end of each term until canceled. Charges generally occur on your renewal date. We may send advance renewal reminders where required by law or by our internal practices.
4. d) Price changes. We may change pricing, offerings, package structures, lesson rates, or plan features prospectively. If we materially change a recurring membership price or materially reduce recurring benefits, we will provide advance notice before the change applies to your next renewal.
5. e) Private-pay purchases and refunds. Private-pay purchases are non-refundable once access credentials are issued, content is unlocked, downloadable materials are made available, a lesson is scheduled, or lesson fulfillment begins, whichever occurs first, except where required by law. This no-refund rule applies to memberships, lesson packages, one-time lessons, and other paid offerings unless we expressly state otherwise in writing.
6. f) Discretionary billing corrections. Notwithstanding Section 3(e), we may, in our sole discretion, correct duplicate charges, obvious billing errors, or documented technical problems caused by our systems. Any such correction is a courtesy and does not create an ongoing or future refund right.
7. g) Failed payments and chargebacks. If a payment fails, we may retry the charge, suspend access, cancel upcoming lessons, or restrict features until the balance is resolved. Unfounded chargebacks or payment disputes may result in account suspension, cancellation of services, denial of future bookings, fee recovery, and collection efforts to the extent permitted by law.
8. h) Cancellation of recurring memberships. You may cancel a recurring membership before the next renewal date from your account settings or by contacting us at info@voice-360.com. Cancellation generally takes effect at the end of the current paid term unless we state otherwise. No partial-term refunds or credits are provided except where required by law.
9. i) Lesson cancellation policy. For live lessons, cancellation or rescheduling generally requires at least twenty-four (24) hours’ advance notice unless a different timeframe is expressly stated at booking or in a specific lesson policy. Late cancellations and no-shows may be treated as completed lessons and may be charged, forfeited, or deducted from a lesson package.
10. j) One-time private-pay lessons. If a private-pay one-time lesson is canceled outside the applicable cancellation window, that lesson is treated as used or forfeited and no refund is provided, except where required by law.
11. k) Make-up credits. If we issue a make-up credit for an approved missed lesson, that make-up credit must be used within thirty (30) days of issuance or it expires. Make-up credits have no cash value, are not transferable except with our written approval, and do not extend the original package expiration date unless we expressly agree otherwise.
12. l) Lesson package expiration. Prepaid lesson packages must be used within twelve (12) months of purchase unless we expressly agree otherwise in writing. Any unused lessons remaining after that period are forfeited with no refund or credit, except where required by law or by an applicable ESA program.
13. m) Transfers, pauses, and extensions. Lesson packages and lesson credits are for the enrolled student only and may not be transferred to another student, sibling, or family member unless we approve the transfer in writing. We are not required to pause, freeze, extend, or carry forward lessons or packages, though we may approve exceptions in our discretion.
14. n) Teacher availability and reassignment. Instructor assignments, schedules, and availability are not guaranteed. We may change the assigned instructor, fulfillment brand, lesson time, or lesson format as reasonably needed.
15. o) Taxes and third-party fees. Applicable taxes may be added where required by law. Payment processors, ESA platforms, and marketplaces may impose their own rules, delays, or technical requirements, which may affect timing and access.
16. p) Promotions and coupons. Unless we state otherwise, promotions and coupons are one-time use, have no cash value, cannot be combined, and may be subject to additional terms.

4) Scholarship / ESA-Funded Purchases

• ESA-funded purchases are subject to the rules of the applicable program and platform, including but not limited to Step Up / EMA / MyScholarShop, ClassWallet, Odyssey, TheoPay, and similar programs or marketplaces.
• ESA-funded memberships, lesson packages, and prepaid services are non-refundable once access credentials are issued, content is unlocked, materials are made available, a lesson is scheduled, or lesson fulfillment begins, whichever occurs first, except where required by the applicable ESA program or by law.
• If a refund is permitted or required for an ESA-funded purchase, any refund will be returned only to the applicable ESA account or platform. No ESA-funded refund will be paid to a parent, guardian, student, or personal payment method.
• Unused ESA-funded lessons are non-refundable except where required by the applicable ESA program or by law. Where a partial refund is permitted or required, it will be limited to the unused eligible portion only and handled through the applicable ESA platform.
• If an ESA program later denies eligibility, reverses payment, claws back funds, delays payment, or otherwise fails to fund an approved purchase, we may suspend access to digital content, cancel pending or future lessons, and/or stop providing services immediately. The family remains responsible for any unpaid balance and may be required to pay privately in order to continue or restore access or services. If an ESA platform, marketplace, or administrator issues a reversal, chargeback, refund, or other adjustment in an amount greater than the unused eligible portion, the family remains responsible for the value of lessons already delivered, content already accessed, and any non-refundable amounts permitted by these Terms and the applicable ESA rules.
• ESA-funded prepaid fixed-term purchases do not automatically renew. To continue after the term ends, a new ESA-funded purchase must be made and approved through the applicable platform, subject to available funding and program rules.
• If these Terms conflict with an ESA program’s rules, including refund timing, allowable use, payment handling, or documentation requirements, the ESA program’s rules govern for that ESA-funded transaction.

5) Community Features, Messaging, Uploads & Child Safety

• The Service may include limited community or news-feed features, such as posts from the Voice 360 team, announcements, educational updates, and age-appropriate interactions such as reactions where enabled. These areas are intended to be controlled, limited-access community spaces and not open public forums.
• Private messaging may be available between an eligible account holder or eligible student and an instructor, subject to age settings, parental controls, platform configuration, and our internal safety rules.
• Users under 13 may not directly message, comment, or upload content through the Service. If content submission is needed for an under-13 child, only the parent or legal guardian may submit it on the child’s behalf through permitted tools or channels.
• Users who are 13 or older may be permitted to message, upload content, or use certain community features where enabled, subject to our safety rules, moderation practices, and parental oversight where applicable.
• We may moderate, restrict, hide, remove, or disable posts, messages, uploads, reactions, files, or accounts in our discretion to protect users, comply with law, maintain COPPA compliance, enforce our policies, or support the educational environment.
• We do not require audio or video uploads. If uploads are permitted, please avoid submitting unnecessary personal information, medical information, or other sensitive material.
• Unless we separately disclose and obtain any required consent, we do not record live lessons.

6) Permitted Use & Restrictions

• You may stream and use lesson videos, worksheets, quizzes, downloads, and other materials for your personal, non-commercial use while your access is active and in good standing.
• Downloadable materials are licensed for personal, household use only. Redistribution, resale, classroom-wide sharing, public posting, copying to third-party platforms, or providing materials to non-enrolled students is prohibited without our prior written permission.
• You may not copy, download, record, rebroadcast, mirror, scrape, bulk-export, resell, sublicense, or otherwise distribute paid streaming content or restricted materials except as expressly allowed by us in writing.
• You may not remove copyright or proprietary notices, bypass access controls, attempt to probe or test vulnerabilities, use bots or automated access tools, introduce malware or harmful code, or otherwise misuse the Service.

7) Educational, Wellness & Third-Party Content Disclaimers

• The Service provides educational content and coaching relating to singing, voice use, musicianship, performance, and related topics. It does not provide medical advice and is not a substitute for evaluation, diagnosis, treatment, or care by a qualified clinician or other licensed professional.
• Stop any activity that causes pain, strain, distress, or other concerning symptoms and consult an appropriate professional if needed. You are responsible for your or your child’s participation in the Service.
• Any references to third-party products, services, or outside resources are for convenience or educational context only and do not create a warranty, endorsement, or guarantee unless we expressly state otherwise.

8) User Content

• If you or your eligible child submit messages, uploads, files, recordings, or other content (“User Content”), you retain ownership of your User Content.
• You grant Voice 360 a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, display, and transmit User Content solely as needed to operate the Service, provide lessons, support your account, moderate community features, troubleshoot issues, and enforce our policies.
• You represent that you have all rights necessary to submit the User Content and that it will not be unlawful, infringing, deceptive, abusive, or otherwise harmful. We may remove User Content that violates these Terms or that we determine is inappropriate for the Service.

9) Intellectual Property

All lesson videos, worksheets, quizzes, graphics, copy, branding, curriculum, downloads, platform text, and other Service materials are owned by Voice 360, Fitness Providers LLC, and/or their licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-transferable license to access and use the Service for personal, non-commercial purposes during your active, authorized use of the Service. All rights not expressly granted are reserved.

10) Third-Party Services

We use or may use third-party providers and platforms such as Stripe, MemberPress, BuddyBoss, My Music Staff, Mailchimp, Hostinger, LiteSpeed, QUIC.cloud, YouTube, and other processors, marketplaces, hosting providers, communication tools, or administrative systems. Their terms, privacy practices, platform rules, and operational limitations apply to their services. We are not responsible for third-party sites or services that we do not control.

11) Service Changes, Suspension & Termination

• We may modify, suspend, discontinue, restrict, or replace any part of the Service, including courses, lesson offerings, community features, instructors, lesson-management systems, or specific product offerings, with or without notice where permitted by law.
• We may suspend or terminate your account or access for breach of these Terms, nonpayment, fraud, misuse, safety concerns, violation of community or child-safety rules, chargebacks, ESA reversals, illegal activity, or to protect the Service, our instructors, or other users.
• Upon termination or expiration, your right to access the Service ends, and any licenses granted to you cease, except where applicable law requires otherwise.

12) Warranties; Disclaimers

THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY. We do not guarantee uninterrupted, secure, or error-free operation or any particular educational, musical, business, or performance outcome.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICE 360, FITNESS PROVIDERS LLC, AND THEIR AFFILIATES, OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, INSTRUCTORS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VOICE 360 FOR THE APPLICABLE PRODUCT OR SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) FIFTY U.S. DOLLARS ($50), WHERE REQUIRED BY LAW. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

14) Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Voice 360, Fitness Providers LLC, and their affiliates, owners, officers, employees, contractors, instructors, agents, and licensors from and against claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to your misuse of the Service, your violation of these Terms, your User Content, or your violation of another party’s rights.

15) Dispute Resolution; Arbitration; No Class Actions

Please read this section carefully. It affects your rights.

Good-faith resolution. Contact info@voice-360.com first and we will try in good faith to resolve your concern informally.

Binding arbitration. Except for claims that may be brought in small-claims court and requests for temporary or injunctive relief, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration under the Commercial Rules or Consumer Rules of the American Arbitration Association, as applicable. The arbitration will take place in Palm Beach County, Florida, or remotely by agreement, before a single arbitrator.

No class actions. You agree to resolve disputes only on an individual basis and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may award relief only in favor of the individual party seeking relief.

Opt-out. You may opt out of arbitration within thirty (30) days after you first agree to these Terms by emailing info@voice-360.com with the subject line “Arbitration Opt-Out” and including your name and account email.

Court for limited relief. Either party may seek temporary or injunctive relief in a court of competent jurisdiction in Palm Beach County, Florida, to protect intellectual property, confidential information, child safety, or to confirm or enforce an arbitration award.

16) Governing Law

Florida law governs these Terms and any disputes relating to the Service, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs arbitration-related issues.

17) DMCA / Copyright Complaints

If you believe content on the Service infringes your copyright, send a notice to info@voice-360.com with the subject line “DMCA Notice” and include: (1) your physical or electronic signature; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and its location; (4) your contact information; (5) a statement of good-faith belief that the use is not authorized; and (6) a statement under penalty of perjury that the information is accurate and that you are authorized to act.

18) Miscellaneous

• No waiver. A failure to enforce a provision is not a waiver of that or any other provision.
• If any provision is found unenforceable, the remainder of these Terms remains in effect.
• You may not assign your rights or obligations without our prior written consent. We may assign these Terms as part of a reorganization, merger, sale, or transfer of the Service or business.
• Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.
• Entire agreement. These Terms and any policies incorporated by reference constitute the entire agreement between you and Voice 360 regarding the Service.

19) Contact

Voice 360
Fitness Providers LLC
Palm Beach County, Florida, USA
info@voice-360.com