INTRODUCTION

Voice 360 (“Company,” “us,” “we,” or “our”) operates the interactive subscription membership site V360, which offers a video library of voice lesson courses, worksheets, and quizzes (the “Service”). This Privacy Policy outlines how we collect, use, and protect your personal information. By accessing or using our Service, you consent to the practices described in this Privacy Policy.

This Privacy Policy applies exclusively to the Services provided by Voice 360 and does not extend to any other websites you may access through links on our Service, each of which may have its own data practices.

INFORMATION WE COLLECT

We collect various types of information to provide and improve our Service, including:

Personal Data

When using our Service, we may collect personally identifiable information such as:

• Name
• Email address
• Phone number
• Billing address
• Payment information
• Profile picture
• Course preferences
• Other biographical details

Users may opt out of receiving marketing communications by following the unsubscribe link in our emails.

Usage Data

We collect information on how the Service is accessed and used, including:

• IP address
• Browser type and version
• Pages visited
• Time spent on pages
• Device information
• Geolocation data (if enabled)

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. These include:

• Session Cookies – Maintain Service functionality.
• Preference Cookies – Remember user settings.
• Security Cookies – Ensure security measures.
• Authentication Cookies – Maintain login status.

Users can manage cookie preferences through their browser settings.

Telemetry

This website collects telemetry data to track feature and configuration usage. Collected data is processed in such a way that visitors cannot be identified and no Personally Identifiable Data or User Generated Content is shared.

LiteSpeed Cache

This site utilizes caching in order to facilitate a faster response time and better user experience. Caching potentially stores a duplicate copy of every web page that is on display on this site. All cache files are temporary, and are never accessed by any third party, except as necessary to obtain technical support from the cache plugin vendor. Cache files expire on a schedule set by the site administrator, but may easily be purged by the admin before their natural expiration, if necessary. We may use QUIC.cloud services to process & cache your data temporarily. Please see https://quic.cloud/privacy-policy/ for more details.

HOW WE USE YOUR INFORMATION

We use the collected data for purposes including:

• Providing and maintaining the Service
• Processing payments and subscriptions
• Notifying users about changes or updates
• Offering customer support
• Analyzing usage trends and improving user experience
• Preventing fraudulent activity
• Sending promotional materials (with opt-out options)

DATA RETENTION

We retain personal data as long as necessary to fulfill the purposes outlined in this Privacy Policy. Some data may be retained for legal compliance, dispute resolution, and security purposes.

DATA SHARING & DISCLOSURE

We do not sell personal data. However, we may share information in the following cases:

Service Providers

We may share data with third-party service providers assisting with:

• Payment processing (e.g., Stripe, PayPal)
• Analytics and marketing (e.g., Google, Facebook)
• Cloud storage and hosting
• Customer support

Legal Compliance

We may disclose personal data:

• To comply with legal obligations
• To protect our rights or property
• To prevent fraud or security threats
• To enforce our Terms of Service

Business Transfers

If Voice 360 is involved in a merger, acquisition, or asset sale, personal data may be transferred.

DATA SECURITY

We implement commercially reasonable measures to protect personal data. However, no transmission method is 100% secure. Users should take precautions to protect their information.

USER RIGHTS & CHOICES

Depending on your location, you may have rights regarding your data, including:

• Accessing your personal data
• Requesting corrections
• Requesting deletion
• Restricting processing
• Data portability
• Withdrawing consent

To exercise these rights, contact us at info@voice-360.com. Please note that we may ask you to verify your identity before responding to any such requests.

INTERNATIONAL DATA TRANSFERS

If you access our Service from outside the United States, your data may be transferred to and processed in jurisdictions with different data protection laws. By using our Service, you consent to this transfer.

CHILDREN’S PRIVACY

Our Service is not intended for users under 18 years old to use without the consent of their parent or guardian that is over 18 years old. We do not knowingly collect personal data from children. If we discover such data has been collected without parental consent, we will take steps to remove it.

THIRD-PARTY LINKS

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Users should review the privacy policies of external sites before providing any personal data.

DISPUTES REGARDING PERSONAL DATA COMPLAINTS

A. Complaint Process
Individuals may submit complaints concerning Voice 360’s use of Personal Data, or any other issues related to this Privacy Policy, by contacting our Customer Service department at: info@Voice-360.com. We commit to providing a response within a reasonable timeframe, not exceeding 60 days. Should the complaint remain unresolved through our internal processes, V360 will initiate an Arbitration process as outlined below.

B. Good Faith Negotiation; Arbitration
If a dispute is not resolved through good faith negotiations between you and the Company, Voice 360 will offer, free of charge, an accessible and independent dispute resolution through a service provider located in Palm Beach County, Florida. If this does not lead to a satisfactory resolution, either party may choose to resolve the dispute via a neutral, binding, non-appearance-based arbitration under the Commercial Rules of the American Arbitration Association, conducted in Palm Beach County, Florida. The arbitration will adhere to the following procedures: (a) the arbitration may be conducted, at the discretion of the party seeking relief, via telephone, online, or based solely on written submissions; (b) personal appearances by the parties or witnesses will not be required unless mutually agreed upon; and (c) any arbitration award may be entered into a court of competent jurisdiction.

The parties acknowledge and agree that the dispute resolution process results in each party waiving the right to a jury trial for all issues. Each party explicitly waives the right to a jury trial concerning any disputes arising out of or related to the terms and conditions of this agreement.

C. No Class Actions
You and Voice 360 agree that disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. Furthermore, the arbitrator cannot consolidate more than one person’s claims or preside over any form of a representative or class proceeding.

D. Cause of Action
You agree that notwithstanding any statute or law to the contrary, any claim or cause of action arising from or related to this Agreement must be filed within one (1) year after such claim or cause of action arose, or it will be permanently barred.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Changes will be posted with the updated effective date. Users should review this policy regularly.

CONTACT US

For any questions or concerns about this Privacy Policy, contact us at:

Email: info@voice-360.com

Voice 360
Palm Beach County, FL