Voice 360 (“Voice 360,” “Company,” “we,” “us,” or “our”) operates the websites voice-360.com (the “Sales Site”) and members.voice-360.com (the “Member Site”) (together, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect information in connection with the Service. By using the Service, you agree to this Privacy Policy.

Who we are / Contact
Email: info@voice-360.com
Mailing location: Palm Beach County, FL (If you prefer to contact us by post, please request our current mailing address.)

U.S.–only audience
We primarily offer the Service to users located in the United States. If that changes, we will update this Policy accordingly.

1) Scope

This Policy covers both voice-360.com and members.voice-360.com, any pages, subdomains, or tools we operate (including caching/CDN services), and any email communications we send related to the Service. It does not apply to third-party websites we link to.

2) Summary for Families

• Parent-managed accounts only. Parents/guardians create and manage accounts. Children and teens do not self-register.

• No recordings required. We do not require audio/video uploads and we do not record live sessions.

• Private messaging only. Messaging is private between the account holder and an instructor. There are no public forums.

• No ads / no retargeting. We do not use advertising/retargeting technologies on the Service.

• Parent controls. Parents can request access, correction, or deletion of account data (see Sections 9–11).

• Extra confirmation steps. Before an adult sends messages or uploads that may include a child’s voice or image, we display a brief confirmation to verify they are the parent/guardian (18+). Teens see a safety reminder before using chat or uploads.

3) Notice at Collection (U.S. State Privacy Laws)

The table below summarizes categories of personal information we may collect, the sources, purposes, whether we “sell or share” (for cross-context behavioral advertising), and typical retention. “You” refers to the adult account holder (parent/guardian).

Identifiers — Examples: name, email, ZIP code; order ID
Source: You
Purpose: Create/manage account, purchase access, support
Sell/Share? No
Retention (typical): Account life + up to 2 years, then deletion or anonymization.

Commercial info — Examples: plan type, membership status
Source: You; Processor (Stripe)
Purpose: Billing, fulfill services, support
Sell/Share? No
Retention: 7 years (financial records).

Internet/Device activity — Examples: IP address, device/browser type, pages viewed, session cookies
Source: Your device; our systems
Purpose: Secure the Service, prevent fraud, operate core functionality
Sell/Share? No
Retention: Cookies vary (session up to 13 months); security/activity logs up to 24 months.

Approx. geolocation (coarse) — IP-based region/locale
Purpose: Fraud prevention, localization
Sell/Share? No
Retention: Same as activity logs.

User preferences — Optional fun questions (e.g., favorite color/song/movie)
Purpose: Personalize experience (optional)
Sell/Share? No
Retention: Account life or until you remove them.

Payment processing — Card details handled by Stripe; we receive nonsensitive billing metadata (e.g., brand/last4/status)
Purpose: Process payments/refunds
Sell/Share? No
Retention: Stripe governs card data; we retain non-card billing metadata for 7 years.

Sensitive data — We do not intentionally collect sensitive data.

We do not sell or share personal information for cross-context behavioral advertising. If that ever changes, we will provide required notices and an opt-out mechanism.

4) Information We Collect

a) Account & purchase information (adult account holder). Name, email address, ZIP code, order details (plan type, purchase date). We do not request precise location, birthdate/age, school, ESA details, or other sensitive fields at signup.
b) Usage data. IP address, device/browser type/version, pages viewed, timestamps, diagnostic logs; essential/functional cookies used for login, preferences, and security.
c) Payments (Stripe). Stripe collects your card details directly; we receive billing metadata only. We do not store full card numbers.
d) Messaging with instructor. If you use private messaging, we process the content you send. Please avoid sharing a child’s personal information in messages.
e) Telemetry (non-identifying). We may collect aggregated, non-identifying telemetry about feature/configuration usage to improve performance. We do not collect user-generated content via telemetry.
f) Caching/CDN. We use caching/CDN services (e.g., Hostinger CDN, LiteSpeed Cache, QUIC.cloud) to improve stability/speed. Copies are temporary and purged on schedule or on demand.
We do not knowingly collect biometric identifiers, precise geolocation, audio/video uploads, or children’s personal information directly from a child.

5) How We Use Information

• Provide, maintain, and secure the Service (including account management and access to lessons)

• Process payments and fulfill purchases

• Communicate about your account, updates, security alerts, and customer support

• Personalize experience (e.g., remember your settings)

• Monitor performance, debug, and improve the Service

• Detect and prevent fraud, abuse, and security incidents

• Comply with legal obligations
  We do not use information for retargeting or cross-context behavioral advertising.

6) Cookies & Similar Technologies

We use essential and functional cookies to operate login, security, preferences, and caching. We do not use advertising cookies or retargeting technologies on the Service.
Consent & controls. Where shown, use the cookie banner/settings link to manage optional cookies (if we add any in the future). We honor Global Privacy Control (GPC) signals where applicable. Blocking essential cookies may prevent parts of the Service from working properly. See Appendix A (Cookie Policy) for details and retention.

7) Disclosures to Service Providers (Processors)

We share information with vendors that help us operate the Service, under agreements that limit their use and require appropriate safeguards. Key providers include:
Hosting/CDN/Caching: Hostinger; LiteSpeed Cache; QUIC.cloud
Payments: Stripe
Email marketing/transactional: Mailchimp
Learning management/membership/theme: MemberPress; BuddyBoss
We do not allow these providers to use your information for their own advertising or profiling. We do not sell or share your personal information. We may also disclose information when required by law, to protect our rights, or in connection with a merger/acquisition.

8) Children’s & Teens’ Privacy (Parents’ Section)

• Parent-managed accounts only. Parents/guardians must create and manage accounts; we do not allow children to self-register.

• No targeted ads to children. We do not use advertising technologies on the Service.

• No uploads required. We do not require audio/video uploads and do not analyze children’s recordings.

• Messaging. Messaging is private between the parent account and instructor. Please avoid including a child’s personal information in messages.

• Parent confirmations. Before sending messages or uploads that may include a child’s voice or image, we ask the adult to confirm they are the parent/guardian (18+). Teens (13–17) see a safety reminder before using chat or uploads.

• Parental rights. Parents may request access, correction, or deletion of account information at any time (see Section 11).

• Under-13 rule. If we learn that a child under 13 has provided personal information directly to us without verified parental consent, we will delete it. Where parental consent is required by law, we use permitted verifiable parental consent methods.

9) Data Retention

We retain information only as long as needed for the purposes described:

• Account data: Life of the account, plus up to 2 years for records/troubleshooting, then deletion or anonymization.

• Purchase/billing records: 7 years to comply with financial/tax obligations.

• Security & activity logs: Up to 24 months.

• Backups: Daily backups retained by our host for ~30 days, then purged on a rolling basis.

• Support & messaging: Typically up to 24 months after resolution unless a longer period is required by law or needed to protect the Service.

10) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information—e.g., encryption in transit (HTTPS), role-based access, authentication controls, and backups. Access to customer data is limited to authorized personnel with a business need. No method of transmission or storage is 100% secure. If we become aware of a data incident affecting your information, we will notify you and regulators as required by law.

11) Your Privacy Rights (Selected U.S. States)

If you reside in a U.S. state with a comprehensive privacy law (e.g., CA, CO, CT, VA, UT), you may have rights to access, correct, delete, port certain data, opt out of sales/sharing/targeted advertising (we do not sell/share or use targeted advertising), and limit use/disclosure of sensitive data (we do not intentionally collect sensitive data).

How to submit a request. Email info@voice-360.com with enough information to verify your identity. Parents may exercise rights on behalf of their child. We’ll respond within the timeframe required by law (generally 45 days, extendable once where permitted).

Appeals. If we deny your request, you may appeal by replying to our decision or emailing info@voice-360.com with “Appeal” in the subject line.

Do Not Sell/Share. We do not sell or share personal information for cross-context behavioral advertising. If that changes, we will provide an opt-out mechanism, honor GPC signals where applicable, and describe controls in Appendix B (Privacy Choices) (we may also add a footer link).

12) International Data Transfers

We operate in the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S., where laws may be different from those in your location.

13) Data Deletion & Processor Requests

When you request deletion, we remove personal information from our active systems and instruct our processors to delete personal information they process on our behalf, subject to legal obligations (e.g., tax/financial recordkeeping) and technical limitations (e.g., backups that expire on a schedule). We will confirm completion or provide the basis for any denial/partial denial as required by law.

14) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will provide prominent notice (e.g., email or in-service banner) and indicate the effective date at the top. Your continued use after the effective date means you agree to the new Policy.

15) Dispute Resolution

Please contact us first at info@voice-360.com so we can try to resolve your concern. Any broader dispute resolution terms (including arbitration or forum selection) are set forth in our Terms of Service, which control if there is a conflict.

16) Additional Details

Telemetry (non-identifying). We may collect aggregated usage metrics to understand feature performance. Telemetry is processed so visitors are not identified and does not capture user-generated content.
LiteSpeed Cache / QUIC.cloud. We use caching to improve the user experience. Cache copies are temporary and accessible only as needed to operate or support the Service. Cache files expire on a schedule and can be purged earlier if necessary.

17) How to Contact Us

Email: info@voice-360.com
Mailing location: Palm Beach County, FL (If you require a mailing address for written correspondence, please email us.)

Appendix A: Cookie Policy

Last updated: December 15, 2025

We use essential and functional cookies to operate our sites (voice-360.com and members.voice-360.com)—for login, security, preferences, and caching. We do not use advertising cookies or retargeting technologies.

What we use

• Strictly necessary: authentication/session, security, load balancing, caching (LiteSpeed/QUIC.cloud, Hostinger).

• Functional: remember settings (e.g., staying signed in).

• (If added later) Analytics: performance/diagnostics—optional and off by default unless you consent where required.

Your choices
Use our Cookie Settings link (or banner) to change optional cookies at any time. We honor Global Privacy Control (GPC) signals where applicable. You can also control cookies via your browser. Blocking strictly necessary cookies may break site functionality.

Retention
Cookie lifetimes vary (session to 13 months); security logs may be retained up to 24 months. Backups are retained by our host for ~30 days and then purged on a rolling basis.

Contact
info@voice-360.com — Palm Beach County, FL

Appendix B: Privacy Choices (Do Not Sell/Share)

Last updated: December 15, 2025

Voice 360 does not “sell” personal information or “share” it for cross-context behavioral advertising under applicable U.S. state laws. If that changes, we will update this appendix and provide opt-out controls here (and may add a footer link).

Your rights
If you live in a state with comprehensive privacy laws, you may request: access, correction, deletion, and portability. To submit a request or appeal a decision, email info@voice-360.com with enough information to verify your identity (parents may exercise rights on behalf of their child). We will respond within the timeframe required by law. We honor Global Privacy Control (GPC) signals where applicable.